Terms of Service

These rules apply when you use Dear Arthur, make or buy a song, or open a listening page. By using the service, you agree to follow them.

If you make a song for someone else, only use details you have a legal and respectful reason to use.

Dear Arthur helps you make a personalised song and share it through a private web page. We may use AI and trusted services for music, hosting, messages and payments.

Some features will arrive over time. If something is labelled as a demo, preview or “coming soon”, it is not working yet.

You keep any rights you already have in the words, memories and other details you add. You allow us to use those details only to make and run the service, keep it safe, improve it, follow the law and help with support problems.

Do not add anything you are not allowed to use.

AI can make mistakes or create something unexpected. Always listen to the whole song before sharing it. We cannot promise that every musical detail will be completely unique, or that every country will give you copyright over it.

Do not ask the song to copy a real person or make it sound like they support something.

We show the price, currency and cost of any extra version before you pay. Your order is paid only when the payment service confirms it. Tax may be included or added where the law requires it. If a price is clearly wrong, we may fix it before making the order.

We may start making your personalised song as soon as you order it. Once that work begins, you may not be able to cancel simply because you changed your mind.

This does not take away any consumer rights the law gives you. Read our Refund & Cancellation Policy for more detail.

Private links are hard to guess, but they are not protected like a locked account. Anyone with the link may be able to open or share it. Only send it to people you trust, and do not put highly sensitive details in a song.

For new purchases, the private song normally stays online for 90 days after payment. We send download reminders around 30 days and 7 days before deletion. Download the song before its stated expiry date to keep your own copy.

You must follow our Acceptable Use Policy. We may block a request, remove a link or stop access when needed to protect people, prevent fraud, follow the law or keep the service safe.

We work to keep Dear Arthur running, but cannot promise it will always be available. We may change a feature, pause for maintenance or stop something because of a supplier or legal requirement.

Save your own downloaded copy before the date shown on the private page and in reminder emails.

As far as the law allows, Dear Arthur is not responsible for losses that are not a direct result of using the service. If the law says we are responsible for something, these terms do not remove that responsibility. Your consumer rights still apply.

We may update these terms as Dear Arthur grows. If we make an important change, we will update the date on this page. The new terms apply when you keep using the service after that date.

Have a question? Visit our contact page or email hello@deararthur.com.