Last updated: 8 August 2026
Before we start making the song
If you have paid but we have not started making your song, contact us quickly. If we can stop the order, we will cancel it and refund you.
After we start making the song
Once we start, the song is being made especially for you. You may not be able to cancel just because you changed your mind. Your local consumer rights still apply.
If something breaks
If a technical problem means you do not receive a song you can use, we will usually try again for free. If we still cannot provide one within a reasonable time, we will offer a replacement, credit or refund.
If the song has a serious problem
Contact us if the song will not play, the audio is badly broken, important paid details are missing, or it includes clearly inappropriate content you did not ask for. We may ask for the private link and a few safe order details so we can check.
Making another version
We will show how many new versions are included and the price of any extra version before you pay. A system error should not use up a version you paid for. If the first song works but you simply want a different creative result, the price shown in the builder will apply.
How to ask for help
Contact us with the approximate order date, receipt number, recipient’s first name and private link if you have it. Never send card numbers.
If we approve a refund, it will go back to the payment method you used. Your bank may take a few days to show it.
For help with an order, cancellation or refund, email orders@deararthur.com. Include your receipt reference if you have one, but never send card details.
Your legal rights
This policy does not take away any consumer rights or refunds the law gives you where you live.