♪Creating a song
From the first idea to a finished preview.
How Dear Arthur works
Choose an idea, add the details that make them them, pick the sound, then generate and preview the song.
Writing great personal details
Use specific memories, harmless inside jokes, nicknames and warm details. Avoid sensitive information you do not need.
Choosing a sound
Pick a ready-made style or describe the feeling, singer and instruments in your own words.
If generation stops
Keep the page open, check your connection and try again. A technical failure should not count as a paid regeneration.
Previewing & changes
Listen, adjust and understand regenerations.
Previewing your song
Listen through before sharing. Check the name, tone and personal details.
Regenerating a version
A regeneration creates a new musical take. Any price will be shown before you approve it.
Something sounds wrong
Do not share it. Keep the private link or order details and contact us so we can investigate.
Pronunciation help
Spell the name phonetically in the personal details, for example ‘Siobhan, pronounced Shiv-awn’.
Sharing & listening
Private links, phones and downloads.
How to share
Send the private listening link through Messages, WhatsApp, email or another service you trust.
No app required
The listening page opens in a modern browser. The recipient does not need a Dear Arthur account.
Download before expiry
New purchased songs stay online for 90 days. Download the MP3 before the date shown on the private page to keep it forever.
A link will not open
Try a current browser, switch between Wi-Fi and mobile data, then ask the sender for the full link again.
Keep links private
Anyone with a private link may be able to open it. Only send it to people you trust.
Orders & payments
Payment, receipts, refunds and cancellations.
When payment begins
Payment happens on Stripe after you have listened to the preview and chosen to continue.
Receipts
Stripe sends your receipt to the email address you use at checkout.
Payment is taking a moment
Keep the page open and do not pay again. Dear Arthur will keep checking the verified payment record and return you to the right song.
Refunds
If a technical problem leaves you without a usable song, or your song has a serious fault, read our Refund & Cancellation Policy.
Safety & privacy
Using AI thoughtfully and protecting people.
AI-generated content
Songs may be created with generative AI and can occasionally make mistakes. Preview before sharing.
Respectful use
Do not use Dear Arthur to threaten, harass, impersonate, deceive or expose private information.
Children
A parent or responsible adult should create and share children’s content parent-to-parent.
Personal information
Only add details you have a legitimate reason and permission to use.
Recover a song
What to save and how support can help.
Find your private link
Search the messaging app or email where you shared it. Also check the original device’s browser history.
Check the expiry date
New purchases stay online for 90 days. If that date has passed, the recording is permanently removed, so look for a downloaded copy on your device.
Gather useful details
Keep the approximate creation date, recipient first name, sender name, Stripe receipt and any private link.
Ask Arthur
Arthur can guide you through recovery now. Automatic private order lookup is kept off until the verified payment and email connections are active.
Contact us
Never send card details. Email only the safe order details requested.